The Sheraton Carlsbad Resort & Spa is a 209-room luxury resort within walking distance of California’s scenic North County beaches and the picturesque village of Carlsbad. The resort prides itself in offering guests countless activities and luxuries from a single location, including a spa, golf course, gourmet dining, bars and a convention center.

One of the resort’s key dining destinations, the Twenty/20 Grill & Wine Bar, boasts a large outdoor patio, where guests can take in the spectacular views of the Pacific coastline while enjoying some of California’s best locally-sourced cuisine. To further enhance their guests’ dining experience and to ensure patrons are warm and comfortable even during cooler nights, the restaurant installed 15 Bromic Platinum Smart-Heat^TM Gas heaters across its 120-seat outdoor patio back in 2008.

“Guests love to sit in this area especially during dinner to view the setting sun over the Pacific Ocean while dining. It can get a bit chilly due to the coastal breezes which makes these heaters very important,” comments Kent Bailey, Complex Director of Engineering at the Sheraton Carlsbad Resort & Spa.

Premium finish and performance

Made from premium-grade stainless-steel, Bromic Platinum Smart-Heat^TM Gas heaters were specifically engineered to deliver superior performance and durability for the highest level of investment protection. With their signature ceramic glass fascia, the heaters provide an even heat distribution across a large area, while innovative, patented technology ensures that guests are comfortably warm even in wind speeds of up to 12mp/h.

“Many of our patrons say they love the heaters and how they make you feel warm, but are not blazing on top of your head,” adds Kent.

A modular design that’s built to last

After about 12 years of service in a challenging coastal climate the heaters started showing signs of wear and tear and the Sheraton decided it was time to replace the units. When the hotel contacted Bromic to inquire about its options, it became clear that instead of a full replacement, the Sheraton would only need to exchange a few critical parts, saving the resort both valuable time and money.

“Bromic gas heaters have a modular design which means that critical components from the inside of the control module to the ignition wires and burners are interchangeable as they wear out over time,” explains Karl Tschauner, Director of Sales at Bromic Heating. “For the Sheraton this meant that they only needed to replace certain parts instead of having to uninstall and reinstall an entire group of heaters.”

“When we were challenged with having to replace the heaters, we were in a pinch to get them ordered and on to the property, so they could be installed quickly,” remembers Kent. “The team at Bromic were great to work with and did everything in their power to ensure we received the replacement parts as quickly as possible.”