Frequently Asked Questions

Electric Outdoor Heater - Ceiling Mount

How to choose your heater

What’s better? Electric or Gas?

There are multiple benefits to each of these power sources. Ultimately, it’ll depend on the space that needs to be heated and what existing power sources are available. For more detailed information on each of these power sources, read our blog.


What is radiant heat?

Radiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat a more effective heating source, as it is less likely to be affected by the wind.


Can the Bromic propane free-standing heaters be converted from propane to natural gas?

Yes. We do offer a conversion kit that allows the heater to be hooked up to a natural gas line.


Does the Tungsten Portable come with a cover?

The Tungsten Portable heater does not come with a cover, but we do recommend to order a cover to ensure the heater is protected from the elements when not in use.


What kind of gas tank can be used with the heater?

The Bromic Tungsten Portable can hold a standard 5 gallon propane tank or a 10 gallon propane tank.


What’s the difference between the Tungsten and Platinum collections?

There are a number of differences. First and foremost, they differ in their designs. While our Tungsten collection features a honeycomb mesh in front of the heat panels, our Platinum series is covered by a ceramic glass screen that is encased in a stainless-steel frame. The electric heaters in the collections also differ in the heat output. Our Tungsten series comes in 2000, 3000, 4000 and 6000W, while our Platinum Electric heaters are available in 2300 and 3400W.


Controls

Do the heaters come with a controller?

Besides the Eclipse Portable heater, the heaters do not come with a controller as everyone has different preferences when it comes to how they want to control their heater. Bromic offers a variety of controls options, which can be purchased as an additional accessory.


How can I control the heaters?

We offer various options to control your heater. Depending on the model, you can choose between simple on/off controls or dimmer controls (electric heaters only). We also offer a master remote to control groups of heaters. For more information on controls visit our controls page.


Can the heaters be paired with automatic controls such as timers and thermostats?

Yes, this is possible via a home or building automation system. We offer the Bromic Smart-Heat Link, which can connect to a building automation system via RS232 plugin.


Can I use my home automation system with Bromic heaters?

Bromic outdoor heaters can be linked to any home automation device that offers a RS232 communication connection. Many home automation systems will offer a RS232 port either as standard or as a retrofit option.


What do I need to connect my Bromic outdoor heater to my home automation system?

You choose how you wish to control your heater. You can pair any combination and number of Bromic On/Off and/or Dimmer controls together with one Bromic Smart-HeatTM Link.


Warranty

What does the warranty cover?

Please visit our Warranty Page for more information.


What’s the warranty period?

Please visit our Warranty Page for more information.


My heater shows signs of rust. Is this covered under the warranty?

While all our heaters have a corrosion-resistant base material or paint, it remains the owners responsibility to periodically clean the heaters to maintain the high level finish. We also recommend using our Platinum Marine heating series for coastal conditions which provides additional corrosion resistance.


Are Bromic Heaters weatherproof?

Bromic Heaters are weather resistant, but not water proof.  They can be exposed to the elements, but as with any outdoor product, the better the care, the longer the life.


Installation

Can I install the fixed mounted heaters myself?

No, all the fixed mounted heaters must be installed by a licensed technician.


How do I know if I need the 208V or 220-240V electric heater version?

In North America, the terms 220V, 230V, and 240V all refer to the same system voltage level. It’s primarily reserved for use in residential buildings and comes from a single phase system. A 240V service is accomplished by using two “hot” 120V standard lines. Most large electric appliances likes cook stoves, hot water heaters, and some other home appliances require this voltage. 208V, on the other hand, is from a 3 phase system and primarily found in commercial applications.


Do we need to pull 240V for every heater?

Yes, the heaters are 240V appliances. A single 3000W heater draws 12.5 amps so a 20 amp/240 volt circuit is fine for one 3000W heater. Two 3000W heaters running off their own circuit, or one 6000W heater, will draw 25 amps of current and will require a 40 amp circuit.