FAQ

17 Gas Heaters

Have a question about our Gas Heating appliances? Find the answers here on our gas heater FAQ page. Covering the difference between Natural Gas and LPG, how to find the Heat Output, what size room will it heat and more. If you don't find your answer here, send us a question and we can add it to our FAQs.

Ensure you are keeping the “PILOT/IGN” button pressed down for a minimum of 10-seconds. You will hear the clicking noise of the ignitor and the heater should then light. You can repeat this by waiting 30 seconds between attempts, but do not repeat more than 3 times. If the pilot does not spark, try replacing the ignitor battery. It is important to ensure you have the heater serviced before each season, if it continues to fail to ignite contact an authorised service technician.

Ensure you are keeping the “PILOT/IGN” button pressed down for a minimum of 10-seconds. You will hear the clicking noise of the ignitor and the heater should then light. You can repeat this by waiting 30 seconds between attempts, but do not repeat more than 3 times. If the pilot does not spark, try replacing the ignitor battery. It is important to ensure you have the heater serviced before each season, if it continues to fail to ignite contact an authorised service technician.

No. The hose assembly inlet (male bayonet) on the heater is to be connected to an AGA-approved female floor socket rated to 7kPa. This appliance must not be connected directly to a gas cylinder.

No. The hose assembly inlet (male bayonet) on the heater is to be connected to an AGA-approved female floor socket rated to 7kPa. This appliance must not be connected directly to a gas cylinder.

These heaters are only to be used with a gas hose of 3000mm length or less. They come with a 1500mm gas hose included.

These heaters are only to be used with a gas hose of 3000mm length or less. They come with a 1500mm gas hose included.

No. This heater must not be installed in a bathroom, bedroom, hallway, or recessed fireplace. Never use the heater in a confined space. Room volume must be a minimum of 105 cubic metres (Note: this is typically a room size of approx. 8m x 6m x 2.4m ceiling height). Refer to the product manual for correct use.

No. This heater must not be installed in a bathroom, bedroom, hallway, or recessed fireplace. Never use the heater in a confined space. Room volume must be a minimum of 105 cubic metres (Note: this is typically a room size of approx. 8m x 6m x 2.4m ceiling height). Refer to the product manual for correct use.

The Supaheat II heaters come with a 1500mm gas hose included. If you are looking to replace this hose (we recommend doing so after 5 years) then you need a gas hose of 3000mm or less with a Male bayonet outlet with 3/8” BSP female nut.

The Supaheat II heaters come with a 1500mm gas hose included. If you are looking to replace this hose (we recommend doing so after 5 years) then you need a gas hose of 3000mm or less with a Male bayonet outlet with 3/8” BSP female nut.

8 Supaheat

Have a question about our Supaheat Gas Heating appliances? Find the answers here on our Supaheat FAQ page. Covering the recommendations on gas hose connections, if it is possible to use in bedrooms, troubleshooting when your appliance wont ignite and more. If you don't find your answer here, send us a question and we can add it to our FAQs.

Do not leave this unit alight when you leave the house. Refer to your product manual for correct use of your heater.

We recommend having the heater serviced by a qualified professional before every season. If there is an ever present smell of gas then we suggest immediately turning the appliance off and taking for servicing.

Do not leave this unit alight when you leave the house. Refer to your product manual for correct use of your heater.

We recommend having the heater serviced by a qualified professional before every season. If there is an ever present smell of gas then we suggest immediately turning the appliance off and taking for servicing.

The Supaheat II comes with a bayonet and hose assembly that allows connection to a floor bayonet or a floor socket which requires gas connection to your home (either natural gas or LPG). The heater can not be connected to a 9kg propane gas cylinder.

The Supaheat II comes with a bayonet and hose assembly that allows connection to a floor bayonet or a floor socket which requires gas connection to your home (either natural gas or LPG). The heater can not be connected to a 9kg propane gas cylinder.

If you already have a wall socket in your home, then it is safe for you to connect and disconnect your Supaheat II heater to the wall socket.

You need to ensure that the heater you have is correct for the type of gas (LPG or Natural Gas) available. This heater cannot be connected directly to an LPG bottle.

If you already have a wall socket in your home, then it is safe for you to connect and disconnect your Supaheat II heater to the wall socket.

You need to ensure that the heater you have is correct for the type of gas (LPG or Natural Gas) available. This heater cannot be connected directly to an LPG bottle.

Ensure you are keeping the “PILOT/IGN” button pressed down for a minimum of 10-seconds. You will hear the clicking noise of the ignitor and the heater should then light. You can repeat this by waiting 30 seconds between attempts, but do not repeat more than 3 times. If the pilot does not spark, try replacing the ignitor battery. It is important to ensure you have the heater serviced before each season, if it continues to fail to ignite contact an authorised service technician.

Ensure you are keeping the “PILOT/IGN” button pressed down for a minimum of 10-seconds. You will hear the clicking noise of the ignitor and the heater should then light. You can repeat this by waiting 30 seconds between attempts, but do not repeat more than 3 times. If the pilot does not spark, try replacing the ignitor battery. It is important to ensure you have the heater serviced before each season, if it continues to fail to ignite contact an authorised service technician.

No. The hose assembly inlet (male bayonet) on the heater is to be connected to an AGA-approved female floor socket rated to 7kPa. This appliance must not be connected directly to a gas cylinder.

No. The hose assembly inlet (male bayonet) on the heater is to be connected to an AGA-approved female floor socket rated to 7kPa. This appliance must not be connected directly to a gas cylinder.

5 Loxeal

Loxeal is commonly used on the metal pipe that has gas, water, LPG, oils, steam and hydrocarbons that run through it however, Loxeal can also be used on metals such as brass, copper, cast iron, steel, zinc plating, Stainless Steel and Aluminium.


Loxeal is commonly used on the metal pipe that has gas, water, LPG, oils, steam and hydrocarbons that run through it however, Loxeal can also be used on metals such as brass, copper, cast iron, steel, zinc plating, Stainless Steel and Aluminium.


Once the sealant is placed on a thread the product will not drip.
Once the sealant is placed on a thread the product will not drip.

Once oxygen is eliminated from the sealant it will activate and start to cure.


Once oxygen is eliminated from the sealant it will activate and start to cure.


VOC approval is generally a requirement for commercial & government projects due to VOC legislation and to avoid any potential legal ramifications.


For larger projects such as commercial spaces, there are the added challenges that are not present in the average home. While both commercial and residential spaces are vulnerable to random compounds in soil, groundwater & gas, in the commercial environment there is the added concern of excess volatile organic compounds (VOCs).


VOCs are produced and used in the emission of solvents from paints, flooring adhesives, sealants etc. that are used to cover large exposed areas rather than anaerobic adhesives used in relatively small volumes and between metal threaded parts.

VOC approval is generally a requirement for commercial & government projects due to VOC legislation and to avoid any potential legal ramifications.


For larger projects such as commercial spaces, there are the added challenges that are not present in the average home. While both commercial and residential spaces are vulnerable to random compounds in soil, groundwater & gas, in the commercial environment there is the added concern of excess volatile organic compounds (VOCs).


VOCs are produced and used in the emission of solvents from paints, flooring adhesives, sealants etc. that are used to cover large exposed areas rather than anaerobic adhesives used in relatively small volumes and between metal threaded parts.

  • AGA
  • Watermark
  • VOC certified
  • AGA
  • Watermark
  • VOC certified