Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

On this page you will find answers to some of our more frequently asked questions. If you can’t find the information you are looking for then please contact our Bromic customer service and support team using the form on this page.

FREQUENTLY ASKED QUESTIONS

The heaters can be plugged into an electrical outlet and turned on via an electric switch. Please note that your heaters must be installed by a licensed technician.
No,  the controllers can be purchased as an additional accessory.
All our Smart-Heat gas heaters come with wall mount brackets. Ceiling poles, deflectors and controllers can be purchased as additional accessories.
Yes, these heaters have an electric ignition which requires an electrical supply.
Yes, the minimum distance required from the top of the Tungsten Smart-Heat Portable to the ceiling is 1 metre.
The gas heaters are either on or off , as such the heat is unable to be adjusted.
If you discover that the Honeywell controllers have deformed and are not working, please check clearance between the top of the heater and structure above. This must be a minimum of 350mm. Anything less than 350mm and your heater has been installed illegally and out of installation requirements. Also please check that the deflector has been installed correctly, as if is was installed incorrectly the heat will be pushed back towards the wall bracket.
If you heater keeps on cutting power via the safety switch, then please check that the Honeywell Control Pack has been replaced on the pins behind the valve. Most likely the Pack has been forced on and bent the pins. To rectify, try removing the Pack and straighten the pins. and reinstall. It is also important to check that the power cord has no heat damage.
If your heater is under performing then try the following:
  • Check that that hoses are not kinked/crushed
  • Check that pressures have been set correctly (1KPA – NG, 2.75 KPA – LPG)
  • Check that an external regulator is not being used. If so, remove as unit has an external regulator. Pressures will then need to be set at the internal regulator.
If your heater starts, but then turns off after a few minutes/hours, please check that the 'probes' are not too close to the tiles (Should be approx. 4mm away from tile)
If your heater starts/ignites but then turns off after approximately 10 seconds please try the following:
  • Insure that Ionisation cable  is connected to the Honeywell control pack correctly
  • Insure that Ionisation cable is connected to the probes correctly.
  • Check that probes are not too close to the tiles (Should be approx. 4mm away from tile)
  • Check that gas pressure is correct (1KPA – NG, 2.75KPA – LPG)
If your heater is trying to ignite but there seems to be no gas is present, then try the following:
  • Check that the Honeywell Control Pack has been replaced on the pins behind the valve
  • Check that the hose is not kinked/crushed
Other than our Tungsten Smart-Heat Portable, ALL our Bromic Smart-Heat heaters need to be installed by a licenced technician
Why choose one type? With the Smart-Heat range by Bromic, all our heaters are designed to work together, to help create beautiful, safe and above all warm environments. This integrated approach to design ensures a consistent look no matter the fuel type, heater size, mounting option or location. To make it even easier we also offer a Complimentary Design Service to our customers. Bromic heating specialists will recommend the most suitable products and configuration to best heat your outdoor spaces.
Bromic Heating has built a global dealer network, all experts and well respected in their field. In the first instance we recommend you Contact Bromic Direct to discuss your unique requirements.
Environmental factors such as wind can affect the performance of any outdoor heater. Bromic heaters have the highest wind resistance of any outdoor heaters on the market and perform well at wind speeds up to 13mph... making them by far the best in class. Though built from premium materials and engineered for longevity, Bromic recommends that our Smart-Heat heaters are best mounted under cover and not directly exposed to rain, snow and salt mist.
Selecting the correct outdoor heater for your specific needs depends on key factors including:
  • The size of the space needing to be heated
  • The available mounting points
  • Access to a gas or electricity supply
  • Your clearance heights (to the ceiling)
  • Your architecture and design preference.
To discuss which system would be ideal for you, we recommend you Contact Bromic Heating.

Contact Bromic Heating

Please use the email form on this page to contact Bromic Heating regarding:

  • Customer Service
  • Technical Support
  • Design Services
  • Sales & Dealer Networks
  • Corporate Enquiries

Please note that in order to direct your enquiry to the correct department all form fields are required.

Corporate Details

Corporate Address:

10 Phiney Place
Ingleburn 2565 NSW
Australia

Tel: 1300 276 642

Postal Address:

PO Box 414
Ingleburn Post Shop
Ingleburn NSW 1890
Australia

Please note all form fields are required.

Find out more about our SMART-HEAT range of outdoor heaters

OUTDOOR HEATERS